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Communicating effectively should be the simplest thing in the world, we talk and listen - or do we? And is that all there is to it? When things go wrong in a company, a friendship, a personal relationship, communication or rather lack of it or misinterpreting it, is often at the heart of the problem. Improving your communication skills can bring huge rewards; it can help you to win more contracts and sales, gain promotion, manage your organisation or your team more effectively, find friendship, even love.It can enhance relationships both at work and at home. So it's worth getting it right isn't it? This book will provide tips and techniques to improve communication skills and gain the co-operation of others. It includes topics such as: How to read, interpret and use body language; How to create the right visual appearance; How to use your voice - tone, accent, pitch, pace etc.; How to use powerful and persuasive words; How to get people to like you; How to influence people to your way of thinking; How to persuade people to co-operate with you; How to get on someone's wavelength; and How to hear, recognise and use the different communication styles between men and women.
Communicating effectively should be the simplest thing in the world, we talk and listen - or do we? And is that all there is to it? When things go wrong in a company, a friendship, a personal relationship, communication or rather lack of it or misinterpreting it, is often at the heart of the problem. Improving your communication skills can bring huge rewards; it can help you to win more contracts and sales, gain promotion, manage your organisation or your team more effectively, find friendship, even love.It can enhance relationships both at work and at home. So it's worth getting it right isn't it? This book will provide tips and techniques to improve communication skills and gain the co-operation of others. It includes topics such as: How to read, interpret and use body language; How to create the right visual appearance; How to use your voice - tone, accent, pitch, pace etc.; How to use powerful and persuasive words; How to get people to like you; How to influence people to your way of thinking; How to persuade people to co-operate with you; How to get on someone's wavelength; and How to hear, recognise and use the different communication styles between men and women.
Due to publisher restrictions the library cannot purchase additional copies of this title, and we apologize if there is a long waiting list. Be sure to check for other copies, because there may be other editions available.
Due to publisher restrictions the library cannot purchase additional copies of this title, and we apologize if there is a long waiting list. Be sure to check for other copies, because there may be other editions available.
Excerpts-
Anyone can communicate, can't they?
Of course they can. We can all communicate whether that is by speech, written word, sign language, Braille, body language, grunts, or simply the movement of the eyes if everything else is lost to us. Being able to communicate in some form is a great gift and one that we take for granted. If for some reason, medically
or otherwise, we are robbed of the power to communicate then we would find it extremely frustrating
and upsetting. Face to face communication is something to be treasured as is the power of speech and sight but are we losing the art of communicating or should I say communicating effectively? With more and more transactions being conducted by e-mail and text the need to talk face to face, or even on the telephone,
is reducing. Many young people in particular are starting working life not knowing how to talk to their colleagues let alone customers and bosses, and many would rather use e-mail than pick up a telephone.
People are forgetting how to talk, how to listen and how to pick up on subtle nuances of body language; this can lead to failed relationships and misunderstandings
both in our social and our working lives. Many people no longer know how to express themselves,
what words to use and not to use. Worse still, they lack the confidence to meet other people or tackle difficult situations face-to-face, seeking to criticize, chastise and even worse dismiss people and end relationships
by e-mail or text. At work colleagues send e-mails to the person sitting at the desk next to them; managers instruct and inform
by e-mail and then wonder why their instructions
have been ignored or misinterpreted. When things go wrong we often blame other people: if only they had expressed themselves more clearly, if only they hadn’t assumed, if only they had listened to us. It is never our fault that we have failed to communicate
effectively, is it? Wrong. But why is this? Because you can never change another
person. Many of us have tried and failed. Those that have succeeded haven’t so much changed the other person they have changed themselves. By changing
the way you think, behave, and react with others you can change the response you receive.
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