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The New York Times and Washington Post bestseller that changed the way millions communicate
"[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time." —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People
"The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations." —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®
The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:
Prepare for high-stakes situations
Transform anger and hurt feelings into powerful dialogue
Make it safe to talk about almost anything
Be persuasive, not abrasive
The New York Times and Washington Post bestseller that changed the way millions communicate
"[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time." —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People
"The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations." —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®
The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:
Prepare for high-stakes situations
Transform anger and hurt feelings into powerful dialogue
Due to publisher restrictions the library cannot purchase additional copies of this title, and we apologize if there is a long waiting list. Be sure to check for other copies, because there may be other editions available.
Due to publisher restrictions the library cannot purchase additional copies of this title, and we apologize if there is a long waiting list. Be sure to check for other copies, because there may be other editions available.
Table of Contents-
Foreword To The Second Edition
Foreword To The First Edition
Preface
Acknowledgments
Chapter 1: What's a Crucial Conversation?
Chapter 2: Mastering Crucial Conversations
Chapter 3: Start with Heart
Chapter 4: Learn to Look
Chapter 5: Make It Safe
Chapter 6: Master My Stories
Chapter 7: STATE My Path
Chapter 8: Explore Others' Paths
Chapter 9: Move to Action
Chapter 10: Yeah, But
Chapter 11: Putting It All Together
Afterword
Endnotes
Index
Reviews-
December 1, 2013
Being an efficient advocate for the self and others depends on the ability to participate effectively in difficult and critical discussions. Readers will appreciate how Patterson's techniques apply both to interpersonal relationships and when acting in the interests of another.
Copyright 2013 Library Journal, LLC Used with permission.
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McGraw Hill LLC
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